Frequently Asked Questions
Do I need an appointment?
No, we take walk-ins but it's best to make an appointment so we can pull costumes ahead of time.
Do you require a deposit?
Sometimes. It depends on the nature of the rental and the value of the costume. Just ask and we will let you know!
Do you ship costume rentals?
Yes we do! We will do our best to update you with the shipping cost and expected delivery time as soon as we know the final weight & destination of the shipment.
How long can I keep the rental?
Items are priced with a one week rental fee. Anything beyond that will incur a larger fee depending on the length of rental.
Your prices are a bit out of my budget. Do you have any discounts?
Yes! We want to be able to help any and all costuming needs, so we have discounts for:
-educational purposes (including school productions or events like Pioneer Day)
-community theaters
-bulk rental discounts
Do I need to clean the costume before returning it?
No, the cost of cleaning the costume is included in the rental price.
What if I stain or damage the costume, am I liable?
Yes, you will be charged a replacement cost for any item returned damaged or stained beyond reasonable wear and tear.
Can you alter the costume if it doesn't fit?
Yes, for a fee we can make sure you get the perfect fit!
Can I alter the costume if it doesn't fit?
Yes, but you may not cut the fabric or use any adhesive or iron-on bonding. The garment must be returned in the same condition it was rented or an additional fee may apply.
I need _______ but I don't see anything like that listed on your site. Do you have it?
We might! Our shop is run by one person, so items are uploaded as time allows. We have thousands of items in our stock, so feel free to contact us to see if your special request is hidden away in our Vault!
Still have questions? Call 314-865-0038 or email sewing@winteroperastl.org!